Customer Service Agent Logistics
Schiphol - Noord-Holland

Vacature Omschrijving:

Organisatie

Our client is a dynamic company situated at Schiphol.

Job Description

To demonstrate excellent skills in operational shipment processing and communication with customers, gateways, international airfreight service centers and other departments
To maintain a high standard of operational and administrative accuracy, against the companies standard procedures, while maintaining the required levels of customer service and meeting service center objectives
To be a motivated and enthusiastic member of the Airfreight Operations team
Receipt of pick-up requests from customers
Check on account information (account number, status, credit, pricing, operational requirements, known/unknown shipper, etc.)
Advise customer on opportunities, requirements, limitations in regards to their shipment request
Arrange standard or special pick-up, based on customer request
Gather and check on export documentation (invoice, packing list, any other required certificates or documentation)

Job Requirements

MBO level
Working experience in Airfreight industry is preferred, but not mandatory
Able to work with personal computers, good understanding of MS Office
Good communication skills with fluent English and Dutch speech and writing
Able to work under pressure and willing to work in shifts and incidentally during weekends
Ability to work as part of a team
Experience in a logistic environment is a must

Salary and Benefits

Salary depends on age and experience.